HELMYY frequently asked questions
Questions
Answers, before you ride.
How do I choose my size?
Find your HELMYY size by wrapping a soft tape measure around your head, ~2-3cm above eyebrows and ears. If you're in between sizes, we recommend sizing down to ensure a snug fit.
| HELMYY SIZE | HEAD CIRCUMFERENCE |
|---|---|
| S | 53–56 cm |
| M | 57–58 cm |
| L | 59–60 cm |
| XL | 61–62 cm |
| XXL | 63–64 cm |
Need help?
Contact us on LINEIs the helmet certified?
Yes. Every HELMYY helmet meets the Thai Industrial Standard (TISI มอก. 369-2557) issued by the Ministry of Industry Thailand. This is the national standard for motorcycle helmet safety in the country, giving you confidence every time you ride with HELMYY.
What's included?
HELMYY Core helmets, shields, and straps are sold separately, so you can choose the combination that best suits your ride.
All HELMYY Core helmet purchases come with a complimentary dust bag to keep your HELMYY safe and dust-free when not in use.
How long does shipping take?
Orders are dispatched on the same day if placed before 12:00 PM and the next day if placed after 12:00 PM via Flash Express. Deliveries typically take 1-2 days depending on your location.
Can I exchange my size?
Yes, you may exchange your helmet for another size provided it is unused, in its original condition with product tag intact, and returned within 7 days after receiving the order. A 100 baht exchange fee and shipping fees apply. Please contact us on LINE or Instagram at @helmyy.co.
*Returns are not allowed.
I want to collaborate with HELMYY. How can I do that?
We’d love to hear from you. Please reach out on Instagram at @helmyy.co or email us at gotmyhelmyy@gmail.com.